Account Specialist (Remote*)

Overview

The Account Specialist manages implementation activities ensuring a seamless transition for Small, Medium and Regional business that require project management interaction from to transfer from their current vendor.  Performs account assessment and account set-up services for all new Regional business. Will lead all communication with the customer and all internal partners to ensure everyone understands where we are within the process and communicates to ensure everyone understand responsibilities and expected timelines. 

*Remote: While this position does not currently require relocation, candidates within a radius of our physical locations, including, but not be limited to Boca Raton, Itasca, and Austin, will be required to work in the office a minimum of two days a week.

Primary Responsibilities:

• Overall project lead for entire implementation process for Regional customers.  Utilizes the framework of Customer Implementation Plans to set goals and measure progress.  Gathers customer business requirements and provides recommendations for building an account within the Office Depot system. Collaborates with customer and field sales representatives to determine implementation plan. Manages tasks, deliverables, timeframes, and communicates initiatives to all participants.
• Main contact for customer during implementation process.
• Manages assessment and set-up of our customers that have some complexity and account parameters that need to have detailed analysis to ensure accuracy and integrity of account prior to roll out.
• Identify and understand features and functionality of internal teams to ensure they can effectively communicate our offerings and provide solutions for the customer during assessment meetings.
• Answer all questions that pertain to timeframe commitments and provide overall project timelines to customers after customer award.
• Meet with customers that have complexities to their business needs to ensure that all details are captured and entered into the Office Depot system accurately.
• Enter all customer details into system and audit each parameter to ensure that it is set-up accurately prior to communicating with the Sales Manager and customer.
• Coordinate all account communications and act as a resource for account structure, inquiries, and problem resolution.
• Explore and implement cost saving opportunities for customers.

Education and Experience:

• High School Diploma or equivalent education preferred
• Minimum 1+ year experience in Account Administration or Customer Set-up
• Demonstrated experience managing large projects
• Salesforce and Smartsheet experience
• The ability to portray a professional and friendly image to customers 
• Strong problem solving, communication, and organizational skills 
• Prioritize, multi-task and maintain flexibility in a fast-paced, changing environment 
• Develop and manage project plans (account implementations)
• Facilitate meetings via conference calls

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day. 

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.  

Pay, Benefits & Work Schedule: The salary range for this role is $16.72/hour to $25.50/hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.