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On-Site Customer Service Representative (Flagstaff, AZ)

Location: 602 South 63rd Avenue, Phoenix, AZ, United States
Date Posted:
Requisition Number: 83603

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Overview

The Customer Service On-Site Rep (VMI) - Vendor Managed Inventory provides customer service on-site at customer locations.  This position provides on-site service in responding to customer inquiries, requests for assistance, coordinating receiving and stocking shipments of ordered products in designated supply areas and performing inventory of supply area.

 

This position will also operate with minimal supervision at these on-site locations, representing ODP Business Solutions products and services.  Ongoing attention to customer needs directly impacts sales from that customer, along with supporting a positive relationship and positive ODP Business Solutions image with the customer and its employees.

 

Primary Responsibilities:

 

Inventory Management:
 

  • Receive shipments of ordered products, validate and stock designated supply areas at that location. 
  • Coordinate with the appropriate Sales Representative, DC and Customer Service Centers to research and resolve order discrepancies.
  • May complete desktop deliveries on some accounts.
  • Perform inventory count of designated supply areas at the customer location, notifying appropriate parties when there are discrepancies or low product count.

Customer Service:
 

  • Provide on-site customer service at customer locations, functioning as the primary representative for ODP Business Solutions products and services.
  • Interact daily with all levels of customer employees, with continual attention to customer service.

 

 

Education and Experience:

 

  • High School diploma or equivalent education preferred
  • No previous experience required, Customer Service experience is preferred
  • Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
  • Positive and Engaging
  • Action Oriented
  • Integrity, Accountability & Trust
  • Demonstrate passion for the brand, products, services and solutions offered to our customers
  • Ability to read, write, speak and understand English.
  • Drive for Results
  • Decision Quality
  • Patience

 

 

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

 

Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

 

How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance. 

At ODP Business Solutions, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Physical:

  • Medical Insurance/Prescription Drugs
  • Dental Insurance
  • Vision Insurance
  • Flu shots

Emotional:

  • Mental Health Benefits
  • Support Programs
  • Employee Assistance Program (EAP)

Work-Life:

  • Location Events & Activities
  • Onboarding Plan & 'Buddy'
  • Recognition & Rewards Programs
  • Flexible Work Schedules
  • Paid Holidays (as applicable by business unit)
  • Paid Time Off (Full-Time Associates are eligible to receive up to 128 hours on a prorated basis in their first year of employment)

Financial:

  • 401(k) and Roth Savings Plans
  • Savings Plan Employer Match
  • Commuter Benefits
  • FSA/HSA Pre-Tax Benefits
  • HSA Employer Match
  • Discount Center
  • Employee & Dependent Life and Accidental Death & Dismemberment
  • Short & Long-Term Disability

Community:

  • Charitable Giving
  • Volunteering & Mentorship
  • Associate Resource Groups focused on Diversity and Inclusion

At ODP Business Solutions, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Emotional:

  • Employee Assistance Programs

Community:

  • Associate Resource Groups focused on Diversity and Inclusion

Physical:

  • Flu Shots

Work-Life:

  • Part-Time Associates are eligible to receive up to 24 hours of paid time off on a prorated basis after their first year of employment

Financial:

  • 401 (k) and Roth Savings Plans
  • Savings Plan Employer Match
  • Discount Center
  • Overview

    Overview

    The Customer Service On-Site Rep (VMI) - Vendor Managed Inventory provides customer service on-site at customer locations.  This position provides on-site service in responding to customer inquiries, requests for assistance, coordinating receiving and stocking shipments of ordered products in designated supply areas and performing inventory of supply area.

     

    This position will also operate with minimal supervision at these on-site locations, representing ODP Business Solutions products and services.  Ongoing attention to customer needs directly impacts sales from that customer, along with supporting a positive relationship and positive ODP Business Solutions image with the customer and its employees.

     

    Primary Responsibilities:

     

    Inventory Management:
     

    • Receive shipments of ordered products, validate and stock designated supply areas at that location. 
    • Coordinate with the appropriate Sales Representative, DC and Customer Service Centers to research and resolve order discrepancies.
    • May complete desktop deliveries on some accounts.
    • Perform inventory count of designated supply areas at the customer location, notifying appropriate parties when there are discrepancies or low product count.

    Customer Service:
     

    • Provide on-site customer service at customer locations, functioning as the primary representative for ODP Business Solutions products and services.
    • Interact daily with all levels of customer employees, with continual attention to customer service.

     

     

    Education and Experience:

     

    • High School diploma or equivalent education preferred
    • No previous experience required, Customer Service experience is preferred
    • Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
    • Positive and Engaging
    • Action Oriented
    • Integrity, Accountability & Trust
    • Demonstrate passion for the brand, products, services and solutions offered to our customers
    • Ability to read, write, speak and understand English.
    • Drive for Results
    • Decision Quality
    • Patience

     

     

    Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

     

    Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

     

    How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

    Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

    Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

    We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance. 

  • Benefits

    At ODP Business Solutions, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Physical:

    • Medical Insurance/Prescription Drugs
    • Dental Insurance
    • Vision Insurance
    • Flu shots

    Emotional:

    • Mental Health Benefits
    • Support Programs
    • Employee Assistance Program (EAP)

    Work-Life:

    • Location Events & Activities
    • Onboarding Plan & 'Buddy'
    • Recognition & Rewards Programs
    • Flexible Work Schedules
    • Paid Holidays (as applicable by business unit)
    • Paid Time Off (Full-Time Associates are eligible to receive up to 128 hours on a prorated basis in their first year of employment)

    Financial:

    • 401(k) and Roth Savings Plans
    • Savings Plan Employer Match
    • Commuter Benefits
    • FSA/HSA Pre-Tax Benefits
    • HSA Employer Match
    • Discount Center
    • Employee & Dependent Life and Accidental Death & Dismemberment
    • Short & Long-Term Disability

    Community:

    • Charitable Giving
    • Volunteering & Mentorship
    • Associate Resource Groups focused on Diversity and Inclusion
  • Benefits Part-Time

    At ODP Business Solutions, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Emotional:

    • Employee Assistance Programs

    Community:

    • Associate Resource Groups focused on Diversity and Inclusion

    Physical:

    • Flu Shots

    Work-Life:

    • Part-Time Associates are eligible to receive up to 24 hours of paid time off on a prorated basis after their first year of employment

    Financial:

    • 401 (k) and Roth Savings Plans
    • Savings Plan Employer Match
    • Discount Center
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