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Paper Support Specialist

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Location: 9501 Amberglen Blvd, Austin, TX, United States
Date Posted:
Requisition Number: 83200

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Overview

The primary role of the Paper Support Specialist (PSS) is to support designated Sellers, Sales Teams, and designated Vendor Partners. 

 

The PSS role is focused on driving increased revenue, margin, and market share by providing sales expertise to advance sales opportunities; provide product training to increase seller acumen; and coordinate vendor sales support, as needed. 

 

Vendor Support: The PSS may be called on to provide support that includes vendor approved sale training, coordinating communication, and completing vendor approved tasks and requests.   

 

Category Sales Training & Development:  The PSS is uniquely required to develop industry content, curriculum, communication, and other content that increase the sellers product knowledge and selling effectiveness.

 

Customer Satisfaction support includes assisting sales teams with the SOP for non-code order pricing and placement.  Coordination with COE and Vendor to resolve customer escalations.

 

Work Quality: Effectively presents solutions to customers, maintains commitments to deadlines, timelines, and maintains strong follow-up communication.

 

Primary Responsibilities:

  • Interface directly with sales teams and/or customers on category: Sales calls, sales strategy, promoting sales incentives, training, coordinating vendor engagements, and other related activities which enable Paper revenue growth and visibility.
  • Perform approved Departmental and Vendor Directed “Run-The-Business” tasks that enable the efficient sale and delivery of non-code pallet and truckload orders.
  • Assist with escalations related to non-code order placements.  Coordinate with Vendor, COE or Sales Ops to resolve escalated customer satisfaction issues.
  • Partner with ODP Pricing, Vendors, and Product teams to streamline communication and improve sales processes. 

 

Education and Experience:

  • High School diploma or equivalent, Bachelors preferred
  • Minimum 3-5 years of experience in related field
  • Inside or Outside Sales, Customer Service, Client Services
  • Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job
  • Presentation and communication skills

 

About The ODP Corporation:
The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; Veyer, LLC; and Varis, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day. 

 

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.  

 

Pay, Benefits & Work Schedule:

The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button. 

 

How to Apply: 

Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button. 

 

Application Deadline:

The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. 

 

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. 

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.   

At ODP Business Solutions, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Physical:

  • Medical Insurance/Prescription Drugs
  • Dental Insurance
  • Vision Insurance
  • Flu shots

Emotional:

  • Mental Health Benefits
  • Support Programs
  • Employee Assistance Program (EAP)

Work-Life:

  • Location Events & Activities
  • Onboarding Plan & 'Buddy'
  • Recognition & Rewards Programs
  • Flexible Work Schedules
  • Paid Holidays (as applicable by business unit)
  • Paid Time Off (Full-Time Associates are eligible to receive up to 128 hours on a prorated basis in their first year of employment)

Financial:

  • 401(k) and Roth Savings Plans
  • Savings Plan Employer Match
  • Commuter Benefits
  • FSA/HSA Pre-Tax Benefits
  • HSA Employer Match
  • Discount Center
  • Employee & Dependent Life and Accidental Death & Dismemberment
  • Short & Long-Term Disability

Community:

  • Charitable Giving
  • Volunteering & Mentorship
  • Associate Resource Groups focused on Diversity and Inclusion

For more details on the benefits we offer, please review our US Benefits Guide

At ODP Business Solutions, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Emotional:

  • Employee Assistance Programs

Community:

  • Associate Resource Groups focused on Diversity and Inclusion

Physical:

  • Flu Shots

Work-Life:

  • Part-Time Associates are eligible to receive up to 24 hours of paid time off on a prorated basis after their first year of employment

Financial:

  • 401 (k) and Roth Savings Plans
  • Savings Plan Employer Match
  • Discount Center
  • Overview

    Overview

    The primary role of the Paper Support Specialist (PSS) is to support designated Sellers, Sales Teams, and designated Vendor Partners. 

     

    The PSS role is focused on driving increased revenue, margin, and market share by providing sales expertise to advance sales opportunities; provide product training to increase seller acumen; and coordinate vendor sales support, as needed. 

     

    Vendor Support: The PSS may be called on to provide support that includes vendor approved sale training, coordinating communication, and completing vendor approved tasks and requests.   

     

    Category Sales Training & Development:  The PSS is uniquely required to develop industry content, curriculum, communication, and other content that increase the sellers product knowledge and selling effectiveness.

     

    Customer Satisfaction support includes assisting sales teams with the SOP for non-code order pricing and placement.  Coordination with COE and Vendor to resolve customer escalations.

     

    Work Quality: Effectively presents solutions to customers, maintains commitments to deadlines, timelines, and maintains strong follow-up communication.

     

    Primary Responsibilities:

    • Interface directly with sales teams and/or customers on category: Sales calls, sales strategy, promoting sales incentives, training, coordinating vendor engagements, and other related activities which enable Paper revenue growth and visibility.
    • Perform approved Departmental and Vendor Directed “Run-The-Business” tasks that enable the efficient sale and delivery of non-code pallet and truckload orders.
    • Assist with escalations related to non-code order placements.  Coordinate with Vendor, COE or Sales Ops to resolve escalated customer satisfaction issues.
    • Partner with ODP Pricing, Vendors, and Product teams to streamline communication and improve sales processes. 

     

    Education and Experience:

    • High School diploma or equivalent, Bachelors preferred
    • Minimum 3-5 years of experience in related field
    • Inside or Outside Sales, Customer Service, Client Services
    • Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job
    • Presentation and communication skills

     

    About The ODP Corporation:
    The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; Veyer, LLC; and Varis, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day. 

     

    Disclaimer:

    The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.  

     

    Pay, Benefits & Work Schedule:

    The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button. 

     

    How to Apply: 

    Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button. 

     

    Application Deadline:

    The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. 

     

    Equal Employment Opportunity:

    The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. 

    We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.   

  • Benefits Full-Time

    At ODP Business Solutions, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Physical:

    • Medical Insurance/Prescription Drugs
    • Dental Insurance
    • Vision Insurance
    • Flu shots

    Emotional:

    • Mental Health Benefits
    • Support Programs
    • Employee Assistance Program (EAP)

    Work-Life:

    • Location Events & Activities
    • Onboarding Plan & 'Buddy'
    • Recognition & Rewards Programs
    • Flexible Work Schedules
    • Paid Holidays (as applicable by business unit)
    • Paid Time Off (Full-Time Associates are eligible to receive up to 128 hours on a prorated basis in their first year of employment)

    Financial:

    • 401(k) and Roth Savings Plans
    • Savings Plan Employer Match
    • Commuter Benefits
    • FSA/HSA Pre-Tax Benefits
    • HSA Employer Match
    • Discount Center
    • Employee & Dependent Life and Accidental Death & Dismemberment
    • Short & Long-Term Disability

    Community:

    • Charitable Giving
    • Volunteering & Mentorship
    • Associate Resource Groups focused on Diversity and Inclusion

    For more details on the benefits we offer, please review our US Benefits Guide

  • Benefits Part-Time

    At ODP Business Solutions, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Emotional:

    • Employee Assistance Programs

    Community:

    • Associate Resource Groups focused on Diversity and Inclusion

    Physical:

    • Flu Shots

    Work-Life:

    • Part-Time Associates are eligible to receive up to 24 hours of paid time off on a prorated basis after their first year of employment

    Financial:

    • 401 (k) and Roth Savings Plans
    • Savings Plan Employer Match
    • Discount Center
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